Terms & Conditions

01Our Services

Image of Hope Design provides creative services including:

• Brand identity development and logo design.
• Brand strategy and visual identity guidelines.
• Graphic design for print and digital applications.
• Website design and development.
• Annual reports, memorandums and corporate publications.
• Marketing collateral, social media graphics and promotional materials.
• Presentations, capability statements and other business communication assets.

Project deliverables, timelines and fees will be outlined in an individual quotation, proposal or written agreement.

02Pricing and GST

Our standard hourly design rate is AUD $120 per hour unless otherwise agreed in writing.

Fixed-price projects and packaged services will be quoted separately.

Image of Hope Design is not currently registered for Goods and Services Tax (GST). Accordingly, GST is not charged on our services.

Any changes to agreed fees or additional costs will be communicated for approval before the relevant work proceeds.

03Payment Terms

Unless otherwise agreed in writing:

• A 50% deposit is required before project work commences.
• The remaining balance is payable before final artwork or deliverables are released.
• Larger projects may be divided into agreed payment milestones.
• Hourly work may be invoiced according to the agreed billing schedule.

Project commencement may be subject to receipt of the required deposit.

Payment details and due dates will be provided on the relevant invoice.

04Project Scope and Deliverables

Each project will be guided by an agreed scope of work outlining the services and deliverables included.

Any services, additional formats, design variations or requests falling outside the agreed scope may incur additional fees.

Where additional work is required, we will discuss the proposed scope and fees before proceeding.

05Revisions and Alterations

Unless otherwise specified in the project quotation, up to three rounds of alterations are included during the design process.

A revision round refers to a consolidated set of client feedback provided at a particular review stage.

Additional revisions beyond the agreed allowance will be charged at $120 per hour, with no GST charged.

Substantial changes to the original brief, direction or approved concept may be treated as additional work.

We encourage clients to provide clear, consolidated feedback to make the best use of the included revisions.

06Proofreading and Content Approval

Clients are responsible for reviewing and approving supplied content, including:

• Names, dates and contact information.
• Written content, spelling and grammar.
• Product descriptions, prices and technical details.
• Legal statements and other client-provided information.

Clients are asked to carefully proofread all artwork and documents before providing final approval.

Following sign-off, corrections or additional alterations may incur further charges where they are outside the agreed scope.

Nothing in this clause excludes any responsibility or obligation that cannot lawfully be excluded.

07Final Sign-Off

Formal approval may be provided in writing, including by email.

Once a client confirms that a design or deliverable is approved, the project or relevant stage will be considered signed off.

Any further requested modifications following sign-off may be quoted and billed as additional work at the current hourly rate.

08Printing and Third-Party Expenses

Unless specifically included in a quotation, our design fees do not include printing, physical production, domain registrations, hosting, stock imagery, software licensing or other external supplier costs.

Any necessary third-party expenses will be communicated and agreed upon before they are incurred.

External products and services may also be subject to the relevant supplier's terms.

09Project Timelines and Communication

We aim to meet agreed project timelines and maintain clear communication throughout the creative process.

Project schedules may depend on receiving timely client feedback, content, approvals and other required materials.

Delays in receiving information or approvals may result in adjustments to delivery dates.

Any significant changes to a project's schedule will be communicated as soon as reasonably practicable.

10Intellectual Property and Usage Rights

Clients are responsible for ensuring that materials they supply for a project, including photographs, logos, written content and other assets, may lawfully be used for the intended purpose.

Upon receipt of full payment, clients will receive the agreed rights to use their final approved deliverables for their intended purposes.

Any transfer of copyright ownership or exclusive rights will be specified in the applicable project agreement.

Unless otherwise agreed, unused concepts, preliminary designs, internal working documents and design processes remain the property of Image of Hope Design.

Third-party resources, including stock photography, fonts and licensed artwork, remain subject to their respective licence conditions.

Editable source files are supplied only where included in the agreed project deliverables.

11Portfolio and Project Recognition

We value the opportunity to showcase completed creative work.

We may request permission to feature completed projects in our portfolio, website, social media or promotional materials.

Confidential or commercially sensitive information will not knowingly be published without appropriate authorisation.

Clients may discuss any confidentiality requirements with us before work commences.

12Project Cancellation or Suspension

Clients may request cancellation or suspension of a project by providing written notice.

Where a project is cancelled, fees may remain payable for work reasonably completed and agreed third-party costs already incurred.

Any deposit paid will be reconciled against these amounts, with any remaining balance refunded where applicable.

If a project is paused for an extended period, revised timelines or fees may need to be agreed before work resumes.

Any cancellation arrangements remain subject to applicable Australian Consumer Law requirements.

13Australian Consumer Law

Our services come with rights and guarantees under the Australian Consumer Law where applicable.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer rights, remedies or guarantees that cannot lawfully be excluded.

14Website Content and Use

The content, images, branding and original creative material displayed on the Image of Hope Design website are protected by applicable intellectual property laws.

Visitors may browse and share links to the website for personal or business reference.

Website content must not be reproduced, republished or commercially exploited without permission, except where permitted by law.

We endeavour to keep website information accurate and current, although service descriptions and other content may change.

External links are provided for convenience and do not necessarily represent an endorsement of third-party websites or services.

15Privacy

Personal information submitted through our website or during a client engagement is handled in accordance with our Privacy Policy.

Please refer to the Privacy Policy for information about the collection, use, storage and protection of personal information.

16Acceptance of Terms

Clients will be provided with relevant project terms as part of their quotation or proposal.

Acceptance of a quotation, written authorisation to commence work or payment of a deposit may constitute acceptance of the applicable Terms & Conditions where those terms have been made available before acceptance.

Where an individual signed agreement or accepted quotation contains different conditions, the specific project agreement will take precedence to the extent of any inconsistency.

17Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia, subject to any mandatory laws that apply.

18Contact Information

For questions regarding these Terms & Conditions, please contact: